Hideaway Refill & Recycle Programme.
At Hideaway Home Fragrances, we sustainably craft candles and home fragrance with people
and the planet at our heart. We are dedicated to delivering high quality products in a sustainable and socially responsible way for our customers and community.
In our bid to increase our efforts in sustainability and waste reduction, we’ve introduced the Hideaway Refill & Recycle Programme.
You will receive a 25% discount and free shipping on your “refill” order for that same product.
We’ll make your refill order in your returned container (please ensure that it is in a good condition for us to be able to reuse it) and then post it back to you in
the box you sent it to us in. So, nothing goes to waste.
How it Works!
1
After you’ve finished with your candle, reed diffuser or diffuser refill bottle, wrap it carefully in a protective layer, put it in a sturdy box and make sure it fits snugly. If you’ve kept the original packaging box you could put it back in there. Make sure you keep the reeds for the reed diffuser in a safe place.
2
Mail it to: Hideaway Home Fragrances
Hideaway, Farm Town Lane, Coleorton, Leicestershire, LE67 8FH
Please also send an email to hello@hideawayhomefragrances.com confirming which items you have posted to us, your name, address and mobile number.
3
We will confirm receipt and then provide you with a special discount code to use at checkout.
After you’ve placed your refill order we’ll then make up a replacement candle in your candle jar, reed diffuser or diffuser refill bottle. The one we make will be the same type as the one you originally bought. We’ll aim to make the replacement within 2 weeks of receipt.
4
Candles need to sit and “cure” for at least a week once fragrance has been added. We’ll dispatch your refilled candle once that process is complete. Your reed diffuser or diffuser refill will be
dispatched immediately after it’s refilled (there’s no cure period).
